Wednesday, May 29, 2013

Technical Document Specialist -- Ricoh -- Chicago, IL

***Contact Mike Foster at or by phone at 610-263-3030 x: 4567 for more information***

Please Note:  This is for 2nd Shift:  Monday - Friday  3 pm - 11 pm

May do one or more of the following for high-end equipment (segment 5+), mastering in one or exhibiting competency in several areas: press operation, copier operation, bindery, fulfillment, QC, final check, pickup/delivery, facility maintenance, mailroom duties.

Job Duties and Responsibilities
  • Follows Ricoh Service Excellence performance requirements.
  • Achieves customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately in a timely manner.
  • Meets deadlines by working at a quick & steady pace while still maintaining quality/error free work.
  • Achieves Time Productive statistics by meeting standards established by the facility.
  • Meets company production standards by achieving at the Impressions Per Hour (IPH) rate in accordance with standards established by the branch.
  • Demonstrates the ability to calibrate equipment by producing likeness in color and quality as required to match originals.
  • Demonstrates the ability to transfer files electronically by sending files from the network to color equipment.
  • Produces "error-free/perfect work" by demonstrating the operational knowledge of the use of the duplication equipment used in the location.
  • Scans jobs and saves to tape by following the facilities electronic tape storage procedures.
  • Maximizes print performance as workflow permits, by simultaneously performing a minimum of two functions on print equipment.
  • Maintains optimal machine performance by correcting simple machine problems (clearing jams, refilling toner, replacing machine oil, etc.) and having a working knowledge of machine codes to report, in the event of equipment failure.
  • Presents professional appearance to clients by dressing in a professional attire according to company standards.
  • Ensures adequate time is scheduled for the completion of overnight work in production by assisting the Production Manager with the completion of an overnight plan.
  • Validates the job scope of each customer order by using the "Look Deep Questions."
  • Maintains a productive work environment by ensuring that the "Job Scheduling Board" is up-to-date reflecting declining hours and that the Orders In Staging Area is clean and organized.
  • Meets company attendance standards by reporting to work punctually and working all scheduled hours and any required overtime.
  • Organizes a "job" by validating job name and number, reading instructions on the Job Request Form and organizing supplies.
  • Maintains skill level by scoring at a rate of 90% or higher on the Black and White Print Specialist Skill Review.
  • Maintains skill level by scoring at a rate of 90% or higher on the Color Specialist Skill Review.
  • Performs other duties as assigned.
Qualifications (Education, Experience and Certifications)
  • Requires high school diploma or equivalent.
  • Prefers minimum of 3 years of related experience in a high volume print/copy environment; previous experience using Xerox print/copy equipment is preferred.
  • Requires intermediate or higher computer skill level, specifically using Microsoft Office applications (Excel, Word, etc.).
  • Requires strong direct, face-to-face customer service experience.
  • Requires strong communication skills (oral & written).
  • Requires strong computer skills including knowledge of web-based software.
  • Working knowledge of Planet Press preferred.
We are an Equal Opportunity Employer. M/F/D/V

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