Thursday, July 24, 2014

Service Delivery Director Employee Solutions -- ADP -- Augusta, GA

Please apply via the link below and send me an e-mail at for more information!!!

Requisition #: 73324 
Job Title: Service Delivery Director Employee Solutions 
Country: United States
State: Georgia
City: Augusta
Employment Status: Full Time
Job Responsibilities:
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

Insightful expertise is a core value at ADP. In Major Accounts Services, it means that we build exceptional business solutions for our clients so they can focus on what matters most to them - growing their business. We are a passionate partner committed to their success - and are looking for like-minded individuals who want to be part of our winning team.

Client support at ADP: It's all about enabling the clients we serve to be more effective employers. You can make it happen by collaborating with other ADP Associates to ensure our products and services deliver winning results. The expert support you provide can make our workforce solutions stand out in an increasingly competitive global marketplace.


As a Service Delivery Director, serve at the operational oversight level providing oversight and management of contracted deliverables and as a subject matter expert on service delivery excellence. This includes managing internal/external client relations. This position has line management responsibility for Employee Service Teams and matrix management accountability for other functional areas that are providing service to clients this role is responsible for. Provide leadership skills that support the organizational goals, value and mission by effective and frequent communication. Manage the continuous improvement process of increased quality, operational efficiencies and profit margins by proactive monthly review of financials and metrics. Manage client SLAs to ensure metrics are achieved. Facilitate frequent communications to the teams and broader organization as appropriate. Manage escalated matters and work with internal and external parties to bring issues to resolution. Manage strategic client relationships by working closely with the Relationship Manager to ensure strategic matters are addressed and resolved in a timely manner. Create and report on operational metrics and trends. Prepare, facilitate and conduct monthly and quarterly review sessions with teams to review performance metrics, trending and project updates. Participate in global operational initiatives that benefit the general health of the business operations. Supporting teams located in the US and Manila. Facilitate Year End planning and execution. Participate in organizational planning to support new clients.


1. Provide excellent service to clients by delivering on all client expectations

2. Researching and responding to escalations

3. Producing and delivering monthly and quarterly reports

4. Manage continuous improvement process

5. Work with functional teams to deliver service in accordance with defined service levels

6. Manage third party vendor relationships

7. Foster associates to learn, develop and adapt to constantly changing work environment

8. Gain operational efficiencies by streamlining and automating processes, reducing redundancies and unneeded process steps

9. Validate new or revised processes

10. Forecast operational needs based on past/future trending

11. Review metrics throughout the month with Managers and Team (those managed directly and via matrix) to proactively manage trends and accountability

12. Ability to travel in support of organizational needs within US and outside

REPORTING RELATIONSHIPS - Supervisor: VP Comprehensive Services Supervision Received: Limited directionSupervisory Authority: Directly supervises the service managers in Comprehensive Services
Experience, Skills, Academic:

- Bachelor's Degree in Business Administration, Finance or Accounting or the equivalent in education and experience.

- A minimum of 4 years of demonstrated work experience in the management and leadership of a multiple service teams.

- Work experience in a HR, benefits and/or payroll environment is strongly preferred. In-depth knowledge of ADP services, platforms and other technologies is preferred.

- Must be able to work well in a high demand, fast paced environment. Must possess excellent organizational and time management skills for managing multiple projects and priorities.

- Must possess excellent communication, presentation, negotiation and facilitation skills and recognized organizational savvy.


Leading Others:

- Motivating Others: Enhances other's commitment to their work.
- Fostering Teamwork: Gets groups to learn to work together cooperatively.
- Promotes collaboration and removes obstacles to teamwork across the organization.
- Empowering Others: Conveys confidence in employee's ability to be successful, allowing employees freedom to decide how they will accomplish their goals and resolve issues.
- Technical Knowledge: Applies knowledge of product and service components, internal systems and contemporary technology to achieve the best solution to meet client, department and organizational goals.

Communicating and influencing:

- Attention to Communication: Ensures that information is passed onto others who should be kept informed.
- Persuasive Communication: Plans and delivers oral and written communications that have an impact and are persuasive with their intended audiences.
- Building Collaborative Relationships: Develops and maintains partnership with others.
- Customer Orientation: Demonstrates concern for satisfying one's external and/or internal customers.
- Influencing Others: Gains other's support for ideas, proposals, projects and solutions.
- Relationship Building: Builds alliances with and communication bridges to other units and external partners. Respects and appreciates individual differences in perspectives and backgrounds.

Achieving Results:

- Risk Taking: Demonstrates a willingness to offer innovative solutions and make tough decisions to further develop and enhance existing processes and procedures and to ensure client satisfaction and department efficiencies.
- Initiative: Identifies what needs to be done and does it before being asked to or required by the situation.
- Fostering Innovation: Develops, sponsors or supports the introduction of new and improved methods, products, procedures or technologies.
- Results Orientation: Focuses on the desired end result of one's own or the unit's work; sets challenging goals, focuses effort on the goals and meets or exceeds them.
- Decisiveness: Makes difficult decisions in a timely manner.
- Thoroughness: Ensures that one's own and other's work and information are complete and accurate; carefully prepares for meetings and presentations, follows up with others to ensure that agreements and commitments have been fulfilled.
- Budget Management: Creates and manages a budget in order to accomplish business objectives.
- Quality Focus: Consistently strives to improve the way tasks and activities are accomplished meeting quality objectives.

About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years ofexperience as a world-wide leader of business outsourcing solutions.

ADP is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled. ADP believes that diversity leads to strength.
Job Category: Client Service
Area of Interest: Customer Service / Support
Locations: United States, Augusta, GA

Tuesday, July 22, 2014

Recruiter - Financial Services -- ADP RPO -- London, United Kingdom (UK)

Please apply to the position via the link below and send your resume to Mike Foster at for more information:

Job Title
Recruiter - Financial Services
About The RightThing, An ADP Company
The RightThing is a premier recruitment process outsourcing (RPO) provider. Harnessing the power of unmatched proprietary technology, The RightThing continues to lead the industry with innovative, scalable solutions that help clients find, recruit, hire and retain top talent. Dedicated to recruitment leadership, technology and outsourcing, The RightThing offers recruiting solutions to small, medium and large organizations serving many of the world's leading companies. The RightThing is also parent company to AIRS, the leading provider of recruitment training. For more information, visit

Position Summary and Essential Functions: 
* This position is responsible for primarily sourcing and identifying passive candidates for key openings in support of our clients.
* Develop and consult with internal and external clients on recruitment strategies and techniques.
* Interacting and communicating at all levels within the organization
* Complete sourcing recruitment engagements within service level agreements (timelines)
* Develop, communicate and execute recruiting plans and sourcing strategies for hard to fill positions.
* Research, identify, and recruit candidates through the use of innovative search methods that include cold-calling, networking, deep internet sourcing and mining.
* Apply the creative use of social, professional, and internet networking sites to identify and source candidates.
* Build networks to source qualified passive candidates by using business acumen to support, consult and present (sell) candidate slate in alignment to our client's needs.
* Develop comprehensive knowledge of client's business and positions and effectively research to gain an intimate knowledge of functional markets.
* Develop and consult with both internal and external clients on advanced recruitment strategies and techniques is critical for success in this role.
* Support, consult, and sell candidate slate to our internal and external clients
* Develop, communicate, and execute on recruitment and sourcing strategy.
* Bachelors Degree
* Experience in either working within either a corporate, RPO or agency recruitment environment
* Must be able to demonstrate successful and creative use of social, professional, and internet networking sites to identify and source candidates.
* Effective Internet skills to include Boolean search expertise, AIRs search techniques, and creative/innovative researching knowledge.
* Occasional overnight travel up to 5-10%.
* Effective PC/Microsoft Office skills -- technically savvy.
* Previous use and knowledge of ATS systems and other recruiting tools.
* Strong business acumen.
* Strong commitment to client/candidate service (e.g. responsive to emails, phone calls, proactive in providing feedback and maintaining communications with candidates and client).
* High degree of flexibility, self-motivation and drive.
* Ability to work in a highly functioning team environment.
Experience Preferred:
* Certified Internet Recruiter (CIR), Certified Diversity Recruiter (CDR) preferred
The RightThing is an Equal Opportunity Employer: As a performance-driven culture, we know that engaging a talented workforce rich in diversity facilitates better solutions and broader impact. By being open to understanding, valuing, and respecting both tangible and intangible differences among employees, we know that we achieve our highest potential collectively and individually
London, United Kingdom
Req Number
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Wednesday, July 2, 2014

Senior UI Web Developer -- Cobalt / ADP --- Seattle, WA

Please apply to the position via the following link:

At Cobalt, we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at Cobalt. We are the largest digital advertising platform provider for automotive industry and is transforming $8 Billion dollars in advertising spending from traditional offline media to online advertising.
We have an opening for a highly motivated, skilled, and experienced Web Developer. We're looking for someone who can provide technical leadership, direction, and design expertise to our development team. You will work closely with other team members on technical issues and complex problems; take ownership of application development and design; nd participate in analysis of client needs. You will frequently extend our core platform and will develop new features that become candidates for our core applications in the future.
In this role, you'll have the opportunity to influence services and applications for major automotive manufacturers and create tools and features used by over a million unique web visitors each day. You'll work in small agile teams to rapidly prototype and deploy new software features to fulfill our customers' requests.
This job requires strong communication skills (interpersonal, written and spoken), a compulsive respect for deadlines, creative imagination, serious technical chops, and an ability to roll with and contribute to a disciplined-but-entrepreneurial work environment. If this sounds like you, read on.
Primary Responsibilities:
  • Implement high-quality code in an agile, test-driven development environment.
  • Use comprehensive knowledge of current web technologies and best practices to translate UI designs and workflows into working interactive applications and experiences.
  • Work with representatives from a variety of Cobalt departments, clients, and third party vendors to define/refine project requirements.
  • Scope development effort, and provide reliable estimates.
  • Perform scalability and performance analysis as needed.
  • Create technical designs for application features and associated documentation.
  • Actively work to improve quality and efficiency by evaluating standards and suggesting improvements.
  • Verify implementation across multiple browsers and operating systems.
  • Participate in departmental process improvement initiatives.
Experience, Skills, Academic:
  • (with Masters) 2+ years of programming experience in building enterprise web solutions
  • (with Bachelors) 5+ years of programming experience in building enterprise web solutions
  • 5+ years of experience with HTML/CSS/Javascript and jQuery.
  • Proficient with web-related templating technologies.
  • Proficient in writing object oriented Javascript, js design patterns.
  • Proficient in writing semantic SEO friendly markup.
  • Solid experience in writing cross-browser compatible front-end code.
  • Experience with webpage loading performance techniques.
  • Experience with integrating UI code with server side platforms.
  • Ability to work in a fast paced and agile development environment.
  • Ability to technically document software deliverables through use cases, design documents and technical specifications.
  • Motivated to drive tasks to completion and take ownership of projects.
  • Must have a strong ability to understand existing codebase by efficient debugging, code analysis, and by asking the right questions.

Desired Skills
  • Strong OO design and coding skills in Javascript.
  • Experience with HTML5/CSS3.
  • Experience with test-driven development in an agile software environment.
  • Experience working with clients in a professional services organization.
  • Experience building large-scale web applications using JavaScript and Ajax.
  • Experience translating design mockups and prototypes into working application designs.
  • Have developed or supported an operationally critical web service.
  • Demonstrated passion for user experience design and improving usability.
  • Demonstrated passion about technology, have a strong interest in learning about and playing with the latest technologies.
At Cobalt, an ADP company, we are the leading provider of digital marketing solutions to automotive manufacturers and dealers in North America. ADP is recognized as an innovation leader, and is on the Forbes list of the top 100 Most Innovative Companies in the World and 100 Best Places to Work in Information Technology (IT). We offer innovative integrated computing solutions to over 27,000 auto, truck, motorcycle, marine, recreational vehicle and heavy equipment dealers in nearly 90 countries worldwide.
Technology at ADP. It’s the foundation of the products and services that have made us a world-wide leader in workforce solutions. With us, you combine your technical skills with business acumen, to effectively consult as well as solve technical challenges. You have the opportunity to train on leading-edge technologies that continually redefine what’s possible in our industry.
About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.
ADP is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled. ADP believes that diversity leads to strength.

Seattle Node.js Meetup at Cobalt on July 23rd--RSVP NOW! Limited Seating!!!

Please visit to RSVP as soon as possible as there is limited seating for this event!!!

Building a Presentation Tier, Hunting Memory Leaks

  •  to 
  • ADP Seattle

    605 5th Ave S, Seattle, WA (map)
  • 605 Fifth Avenue South, 9th Floor, Seattle, WA 98104-3889
  • The Seattle Node.js Meetup is pleased announce our next meetup on Wednesday, July 23, 2014 with talks on migrating application stacks to Node.js and high-performance node. We’ll get pizza and beverages thanks to our new host Cobalt as we take things to SoDo for the evening.
    As always, you can find all things Seattle Node.js-related at the group website: And you can reach out to us via email at [masked] or Twitter at @seattlenode.
    See you soon!

    • 6:30 - 7:00pm: Start with pizza and beer, courtesy of Cobalt.
    • 7:00pm - 8:15pm: Listen to our talks and panels.
    • 8:15pm - on: Mingle, mix, chat things Node.js-related and more as we wind down.

    Tracking down memory leaks in production.
    Jason Wilson - Nordstrom
    After a successful launch of our Recommendo API we noticed that all was not well in the world. High memory consumption and swap usage in our production environment was resulting in service timeouts and degraded performance. Learn how we used heapdump, mdb, node-memwatch, and a little luck to take our node rss from 1.1gigs to 87mb.
    Jason is a developer in the Nordstrom Data Lab focusing on infrastructure development for Nordstrom’s next generation personalization platform. Before joining Nordstrom Jason held various engineering roles in military / defense and gaming.

    Node-ification Justification - Node.js in the presentation layer
    John Cokos - UI Engineer, ADP|Cobalt
    Panel: Jason Taylor, Benjamin Waite, Brett Ritter, Fumiyo Conway-Yasuyama, Ben Hakala (Senior UI Engineers at ADP|Cobalt)
    Our core product is a CMS which powers over 20,000 websites from a common codebase through a (mostly) common theming system constructed using variously sized “widgets” of disparate content. Currently, this is all rendered through a massive, very tightly coupled Java application. Our challenge was to decouple the presentation tier from the business tier. Node.js was the clear choice to tackle the problem set. We’ve since developed a completely isological system that not only executes the same code on both the server and the client, but can also render content at either end.
    As part of the rollout strategy, we are delivering a subset of this technology as an in-house development environment for widget authorship for both the Node.js and Java based systems. In addition to a massive increase in productivity and bliss, we’re using this system as a way of slowly indoctrinating the current developer community and 3rd parties in the usage patterns for our new layout and content system and getting a foothold into the production systems with Node.js.
    We are looking forward to showing off the developers toolkit, sharing the process that we’re going through and taking a glimpse into our next generation layout engine, powered by Node.js.

    Venue / Sponsor
    Cobalt has graciously agreed to host the event and provide food and tasty beverages. Cobalt’s offices are located at: 605 Fifth Avenue South, 9th Floor Seattle, WA 98104-3889.