Tuesday, April 23, 2013

Entry Level Account Manager -- Ricoh -- Atlanta, GA

Contact Mike Foster at mike.foster@rightthinginc.com for more information!!


***Must have a bachelor's degree***

***If you are not entry level you must have Business to Business sales experience***

Description
Are you looking for an outside sales career with a company that uses leading-edge technology?

POSITION PROFILE

Ricoh USA Sales Professionals are responsible for selling and introducing our entire product line up to their customers and prospects. Ricoh USA offers a competitive compensation plan including base salary, uncapped commissions, an expense allowance and the opportunity to achieve monthly and quarterly performance based bonuses and incentives. Ricoh USA helps you thrive as a sales representative by providing award-winning sales training and an excellent support structure (e.g. sales marketing).

JOB DUTIES AND RESPONSIBILITIES

As a Sales Professional, your primary responsibility will be to sell our hardware and software solutions to named accounts within your assignment. Your job duties will include prospecting for new business and upgrading existing customer hardware. You will be required to achieve your quota by consistently performing the required daily activities to build a robust pipeline of qualified opportunities. You will also be responsible for completing customer needs analysis, identifying pressure points for all accounts as well as doing proposals, product demonstrations and presentations.

QUALIFICATIONS (Education, Experience and Certifications)

  • The ideal candidate for this job will have a 4-year college degree or equivalent experience in a related field
  • 1 or more years of business-to-business outside sales experience preferred
  • Valid driver's license and reliable transportation required
  • Basic fundamental understanding of sales skills and techniques
  • Communication, relationship building, customer service, prioritization, account forecasting / planning, negotiating, consultative selling and superior organizational and time management skills
  • Ability to perform without direct supervision
  • Proficient computer skills (e.g., MS Office Excel, Outlook, etc.) a must

Thursday, April 18, 2013

Division Merchandise Manager - Sears Hometown & Outlets - Hoffman Estates, IL

E-mail Mike.Foster@rightthinginc.com for more information!!

***Relocation Assistance is available***

DescriptionThe Division Merchandise Manager provides leadership, direction, and process consistency across the Hometown Store business while enhancing the overall department, group, and company strategy. The incumbent guides the Strategic Sourcing process and vendor selection and develops long-term strategic partnerships. This position reports directly to the Vice President, Merchandising and Assorting, Hometown Stores and leads a team of Merchants and Buyers. This associate works closely with the buying teams, promotional planning team, merchandise placement team, and merchant operations team to significantly improve the profitability and accountable to drive results.
Requirements
Bachelors Level Degree preferred
5 years of buying experience minimum
Previous experience at Division Merchandise Manager level or higher
Experience with Home Appliance products strongly preferred

Human Resource Workforce Analyst -- Ricoh -- Malvern, PA

E-mail mike.foster@rightthinginc.com for more information!



Responsible for providing key analytical and project management support to the US Workforce Planning team. Responsibilities include developing HR project plans, templates, and deliverables. Duties may include HRMS reporting and analysis, presentation creation, job description creation, STI and others.
 
JOB DUTIES AND RESPONSIBILITIES
  • Responsible for assisting functional leaders in drafting and updating job descriptions (including title changes, competency updates, etc.) for assigned job families. Ensures job descriptions and performance appraisals exist for all active positions within assigned functions.
  • Responsible for assisting in the administration and coordination of various human resources initiatives for assigned functions including organizational vitality, succession planning, and similar projects.
  • Assists with the execution of enterprise-wide HR initiatives as appropriate.
  • Responsible for creating employee surveys and providing analysis regarding survey responses.
  • Responsible for creating and analyzing Human Resources reports and information pertaining to a variety of HR subjects such as headcount, compensation, etc. and provides recommendations as needed.
  • Assists HR Business Partners with data analysis and identifies, qualifies and quantifies headcount, turnover and other metrics.
  • Audits and reconciles data discrepancies with reporting information as necessary.
  • Performs job analysis for various positions on an as needed basis to ensure consistency.
  • Provides project management support for assigned HR Business Partner.
  • Works with the compensation team and HR Business Partner on job pricing and ensures job family grids are kept current.
  • Leads or assists with the SAA process including working with legal for approvals, providing impact analysis posts documents accordingly.
  • Performs other duties as assigned.
QUALIFICATIONS:

  • Bachelor's Degree or equivalent work experience required.
  • Minimum of 5 years business experience is required.
  • Minimum of 3 years analytical and/or project management experience required.
  • HRIS experience required.
  • Experience with reporting tools required.
  • Human Resources experience preferred.
  • PHR designation preferred.

Tuesday, April 16, 2013

Oracle EBS Techno-Functional Analyst -- Ricoh -- Malvern, PA

Contact Mike Foster at mike.foster@rightthinginc.com for more information!!


The Oracle EBS Techno-Functional Analyst (Advisory Analyst) is an expert/lead role in the department which works under the general direction of the Director/Sr Manager/Sr Technology Manager, Functional /Technical Area and has responsibility over the sub-area defined in the organization. This is an expert/Lead technical role with in-depth cross functional understanding of the application/or architecture. This role works with business executives and end-users to conceptualize new application projects, analyze business problems and document solutions that match the business needs and validate technical solutions.

JOB DUTIES AND RESPONSIBILITIES

  • Leads the design and development of application architecture in the relevant domain. 
  • Provides in-depth application and technical expertise for the assigned business/technology function. 
  • Coordinates cross functionally within IT and/or business functions to deliver projects on-time and within budget. 
  • Assists a team of resources in delivering best in class solutions to business problems through the use of information technology. 
  • Executes projects and initiatives in full compliance with defined processes and controls. 
  • Coordinates cross functionally on complex projects. 
  • Proactively recommends alternative IT approaches and approaches to business problems in the assigned area, consulting internally on technology challenges and system issues, and implements cross functional solutions. 
  • Participates in the decision making process around technology strategy, conducts analysis on technical viability of solutions and provides guidance on delivery of complex projects. 
  • Researches and maintains knowledge in emerging technologies and solutions to solve business problems. 
  • Functions as a technical data mining expert utilizing SQL with base table knowledge and refined query abilities utilizing Oracle database query tools such as SQL PLUS and TOAD. 
  • Participates in, and often leads, business requirements sessions. Documents the business and technical needs of the solution, as appropriate. 
  • May also perform Requirements Analysis, Business Impact Analysis, High Level Design, Detailed Design, Problem Analysis, Customization design, Integration Testing, and System Testing and Support of the functional applications of Oracle R12, as necessary and appropriate. 
  • Prioritizes multiple tasks and projects, modifies and executes complex project plans and participates in plan implementation with little direction. 
  • Performs other duties as assigned.
QUALIFICATIONS:
  • Bachelor's Degree in Computer Science, Information Technology, or other related field, or equivalent work experience
  • Requires a minimum of 5 years of experience with significant depth of knowledge in the CRM and development methodologies.
  • Extensive understanding of data modeling and entity relationships required.
  • Requires some experience in implementing mobility solutions for sales
  • Typically has 5 to 7 years of IT and business work experience including managing team(s) in systems analysis and/or programming functions.
  • Knowledge of Sales processes and their usage within Salesforce.com and Oracle ERP/CRM, which may include, but is not limited to, Oracle Quoting, Customer Master, Install Base, Order Management within Oracle Release 12 is strongly preferred

Monday, April 8, 2013

Technical Support Specialist III -- Ricoh -- Tucker, GA

E-mail Mike Foster at mike.foster@rightthinginc.com for more information!!


The responsibility of a Technical Support Specialist III is to handle priority and highly complex issues from Ricoh Customers. Responsibilities include, but may not be limited to, the analysis and resolution of non-routine system problems and system performance issues as well as system administration activities.
 
JOB DUTIES AND RESPONSIBILITIES
  • Provides exceptional customer service during calls with customers.
  • May perform multiple sessions with customers concurrently.
  • Guides customers through each step of the repair process and explains clearly so the customer comprehends and follows the steps.
  •  Performs tasks associated with remote diagnostics, problem solving, installation assistance and system modifications.
  • Troubleshoots, repairs or escalates support incidents.
  • Responds to service tickets promptly, in accordance with established guidelines.
  •  Provides a timely resolution to the customer problems; escalating issues if time lapsed is exceeding established guidelines.
  •  Documents customer complaints and escalates unresolved issues.
  •  Follows up on service incidents to ensure the solutions provided have solved the customers' initial request and to verify customer satisfaction.
  • Accurately maintains associated data, files and records regarding these incidents. Accounts for time spent in all activities (chargeable and non-chargeable) for billing, contract profitability assessment, resource allocation, etc.
  • Remotely connects to customer's computers and respects their privacy by requesting access to any folders or applications being accessed for remediation purposes.
  • Maintains SLA on all owned cases.
  • Maintains Quality cases with minimal mistakes.
  • Coordinates with other team members, as needed, to determine how to improve processes.
  • Acts as first line of defense on internal alias to assist High Profile, Media or executive escalations.
  • Continuously communicates with Service Delivery Lead/Team Manager to identify any negative trends and report on the identified trends.
  • Maintains assigned equipment, software and technical data in accordance with department policy.
  • Provides sales leads to increase revenue opportunities for the company.
  • Determines individual training needs and ensures management is aware of training requirements to grow with the assigned responsibilities.
  • Assists in the training and development of fellow Ricoh associates as assigned.
  • May occasionally be required to work flexible hours to support special customer needs or to participate in personal training and development activities.
  • Participates in mandatory "on-call" support rotation schedule, which requires technical assistance after hours and on weekends, on a rotating schedule.
  • Monitors customer-generated alerts from Kaseya and provides remediation per established policies and procedures.
  • Serves as the primary support for System Administration duties and activities for server hardware, Microsoft Server related products and operating systems
  • Provides solutions for escalated, complex technical issues, configurations, administration and system performance concerns including networks, VoIP, firewalls, WIFI environments, SQL server, Exchange and Microsoft platform applications.
  • May provide back-up support to Tiers I/II, including handling email and incoming call requests, when not working on level 3 issues.
  • Advances the general knowledge and expertise of Tier I/II by mentoring and guiding team members, as appropriate.
  • Participates actively in the mining and vetting of articles for the customer knowledge base.
  • Provides technical expertise and/or training to the Professional Services and Sales teams.
  • Assignment to, or participation in, special projects requiring a higher level of technical expertise, as needed
  • The Technical Support Specialist -- Tier III will perform on-call duty to assist customers with emergency issues during, and occasionally outside of, regular business hours.
  • Performs other duties as assigned.
 
QUALIFICATIONS (Education, Experience and Certifications)
  • Requires Associate's or Bachelor's Degree, or technical institute degree/certificate in Computer
  • Requires an Associate's or Bachelor's Degree, or technical institute degree / certificate in Computer
    Science, Information Systems, or other related field. Or equivalent work experience.
  • Typically has a minimum of 5-7 years of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills.
  • Requires a minimum of 5-7 years of experience in workstation / server configuration, troubleshooting, and computer networks or equivalent experience.
  • Possesses ability to read & comprehend written technical information in form of technical manuals.
  • Knowledge of Microsoft O/S and configuration and Microsoft Exchange/Outlook.
  • Requires strong computer skills including knowledge of web-based software platforms and MS Office Suite.
  • Demonstrated ability of strong customer relationship skills, problem resolution and improved efficiencies and productivity.

Client Support Specialist -- Ricoh -- Tucker, GA

Please e-mail Mike Foster at mike.foster@rightthinginc.com for more information!!



The responsibility of the Client Support Specialist is to on-board/off-board Customers for proactive monitoring / management of their IT systems and networks.
 
JOB DUTIES AND RESPONSIBILITIES
  • Provides exceptional customer service during calls with customers.
  • May perform multiple sessions with customers concurrently.
  • Guides customers through each step of the process and explains clearly so the customer comprehends and follows the steps.
  • Performs remote diagnostics, problem solving, installation assistance and system modifications.
  • Troubleshoots, repairs or escalates customer support incidents.
  • Responds to service tickets promptly, in accordance with established guidelines.
  • Provides a timely resolution to the customer questions and problems, escalating issues to management or the Service Delivery Lead, as required.
  • Documents customer complaints and escalates unresolved issues.
  • Follows up on customer issues to ensure the solutions provided have solved the customer's request and to verify customer satisfaction.
  • Accurately maintains associated data, files and records regarding these incidents. Accounts for time spent in all activities (chargeable and non-chargeable) for billing, contract profitability assessment, resource allocation, etc.
  • Remotely connects to customer's computers and respects their privacy by requesting access to any folders or applications being accessed for remediation purposes.
  • Maintains SLA on all owned cases.
  • Maintains Quality cases with minimal mistakes.
  • Coordinates with other team members, as needed, to determine how to improve processes.
  • Acts as first line of defense on internal alias to assist High Profile, Media or executive escalations.
  • Continuously communicates with Service Delivery Lead/Team Manager to identify any negative trends and report on the identified trends.
  • Maintains assigned equipment, software and technical data in accordance with department policy.
  •  Provides sales leads to increase revenue opportunities for the company.
  • Determines individual training needs and ensures management is aware of training requirements to grow with the assigned responsibilities.
  • Assists in the training and development of fellow Ricoh associates as assigned.
  • May occasionally be required to work flexible hours to support special customer needs or to participate in personal training and development activities.
  • Must have a good working knowledge of Microsoft Desktop OS, and Microsoft Server OS
  • Applies general knowledge of network technologies to customer issues.
  • Performs other duties as assigned.
 
QUALIFICATIONS (Education, Experience and Certifications)
  • Requires high school diploma or equivalent experience.
  • Typically a minimum of 2 years of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills.
  • Possesses ability to read & comprehend written technical information in form of technical manuals.
  • Knowledge of Microsoft O/S and configuration and Microsoft Exchange/Outlook.
  • Requires strong computer skills including knowledge of web-based software platforms and MS Office Suite.
  • Demonstrated ability of strong customer relationship skills, problem resolution and improved efficiencies and productivity.

Infrastructure Operations Engineer -- Ricoh -- Tucker, GA

Please e-mail Mike Foster at mike.foster@rightthinginc.com for more information!!



The responsibility of an Infrastructure Operations Engineer is to handle priority and highly complex issues from Ricoh Customers that require an in-depth analysis and\or research of an issue. In addition to providing support for Customers, this position is responsible for the technology utilized by the Operations Center, either by directly supporting it or through collaboration with other internal functional teams such as Marketing. This position provides systems technology expertise to the various areas of technology covered by the Operations Center for both Customer and internal use, including Microsoft Windows, Server, Microsoft Exchange, Microsoft Sql, networks, firewalls, Kaseya and applications.
 
JOB DUTIES AND RESPONSIBILITIES
  • Provides exceptional customer service during calls with customers.
  • May work on multiple issues / projects concurrently.
  • Guides customers through each step of the repair process and explains clearly so the customer comprehends and follows the steps.
  • Performs tasks associated with remote diagnostics, problem solving, installation assistance and system modifications.
  • Provides a timely resolution to the customer problems; escalating to management or the Service Delivery Lead, as required.
  • Documents customer complaints and escalates unresolved issues.
  • Follows up on service incidents to ensure the solutions provided have solved the customers' initial request and to verify customer satisfaction.
  • Accurately maintains associated data, files and records regarding these incidents. Accounts for time spent in all activities (chargeable and non-chargeable) for billing, contract profitability assessment, resource allocation, etc.
  • Remotely connects to customer's computers and respects their privacy by requesting access to any folders or applications being accessed for remediation purposes.
  • Maintains SLA on all owned cases.
  • Maintains Quality cases with minimal mistakes.
  • Coordinates with other team members, as needed, to determine how to improve processes.
  • Acts as first line of defense on internal alias to assist High Profile, Media or executive escalations.
  • Continuously communicates with Service Delivery Lead/Team Manager to identify any negative trends and report on the identified trends.
  • Maintains assigned equipment, software and technical data in accordance with department policy.
  • Provides sales leads to increase revenue opportunities for the company.
  • Determines individual training needs and ensures management is aware of training requirements to grow with the assigned responsibilities.
  • Assists in the training and development of fellow Ricoh associates as assigned.
  • May occasionally be required to work flexible hours to support special customer needs or to participate in personal training and development activities.
  • Manages the configuration, and support of Microsoft products, network communications, including LAN/WAN, VOIP systems, Unified Communications, Wireless, and Security.
  • Participates in peer-reviews/whiteboard sessions to ensure that standards are being followed and to finalize hardware/software/operating system configurations.
  • Identifies, diagnoses, and resolves Information Technology problems.
  • Resolves support tickets and serves as an escalation point for others.
  • Provides training and guidance to less experienced team members.
  • Creates and maintains comprehensive documentation
  • Designs, implements and maintains internal systems infrastructure including applications, services, servers, management tools, and performance tools.
  • Collaborates with peers within the organization to develop solutions for complex technical problems & business requirements.
  • Leverages technical expertise to address escalated issues from within the organization.
  • Troubleshoots, analyzes and resolves business and technical issues.
  • Serves as the escalation point for issues originating in the operations organizations
  • Supports technology management tools for monitoring, alerting and problem investigation.
  •  Provides off-hours support on an as-needed basis.
  • Performs other duties as assigned.
 
QUALIFICATIONS (Education, Experience and Certifications)
  • Requires a technical degree, certification or equivalent work experience.
  • Requires a minimum of 3 years of experience with Lotus Notes, Microsoft operating systems and networking.
  • Possesses ability to read & comprehend written technical information in form of technical manuals
  • Demonstrated ability of strong customer relationship skills, problem resolution and improved efficiencies and productivity.

Presales Support IT Lead -- Ricoh -- Tucker, GA

Please e-mail Mike Foster at mike.foster@rightthinginc.com for more information!!



The role of the Presales Support Specialist is to provide presales support for the sales team and potential new customers interested in utilizing Ricoh IT Managed Services. This role will facilitate web-based presentations regarding Ricoh's capabilities, lead question and answer sessions for customers, work with customer to set expectations and collaborate with the sales organization to complete customer proposals and scope of work documents. This role works in a fast-paced high-energy market segment and candidates should be able to successfully balance multiple projects in a team-selling environment.
 
JOB DUTIES AND RESPONSIBILITIES
  • Actively supports the account team with solution advice, proposal development, presentations, and other customer communications, including but not limited to:
    • Conducts web-based presentations on the capabilities of the Managed Service Operations Center
    • Facilitates "Question and Answer" sessions with the customers
    • Sets customer expectations
  • Gathers and assesses customer needs, both business and technical.
  • Reviews Scope of Work documentation and has authority to determine viability of initiating customer relationships and/or expanding scope of customer engagements.
  • Identifies site-specific and corporate parameters and constraints which may impact the solution.
  • Identifies required project steps.
  • Identifies problem areas requiring attention and remediation.
  • Generates an implementation plan with timelines for the solution.
  • Anticipates, identifies and communicates potential challenges for the proposed project plan.
  • Maintains excellent communication with the customer.
  • Works with Sales, Operations and any other related specialists to finalize the details of the technology and processes contained in RICOH's solution.
  • Collaborates in the development of proposals and scope of work documents.
  • Works with management, as appropriate, to obtain approvals prior to the release of any proposals or scope of work documentation to customers
  • Transfers knowledge to Presales peers via mentoring and participation in peer education programs.
  • Facilitates a smooth transition from sales through to implementation by orienting the appropriate teams to the solution design.
  • If driven by an RFP, reads RFP document in its entirety and develops questions based on unclear or incomplete information and instructions to clarify proposal needs.
  • Provides regular reports to management of potential customers in the pipeline, including information about "account details and anticipated install dates."
  • Communicates and documents any special requirements or commitments made during the sales cycle.
  • Attends initial implementation meeting with customer when appropriate (example: transition meeting from sales to implementation).
  • Stays current on product, software, and knowledge/document management trends.
  •  Attends all scheduled meetings and required training classes.
  • Performs other duties as assigned.
 
QUALIFICATIONS (Education, Experience and Certifications)
  • Requires a minimum of 5 years of pre-sales support experience in the IT industry.
  • Requires a minimum of 3 years of general business experience
  • Must have general IT Infrastructure knowledge in order to be able to discuss with customers. This should include but is not limited to the following areas: Microsoft server operation systems, Microsoft workstation operating systems, virtualization, IT security, networking, and telecommunications (VoIP)
  • Sales or IT Helpdesk experience a plus
  • Requires completion of a four-year degree or related field or equivalent experience

Senior Service Delivery Lead -- Ricoh -- Tucker, GA

Please e-mail Mike Foster at mike.foster@rightthinginc.com for more information!!!



The Service Delivery Lead is responsible for the day to day interaction with the Customer and IT Managed Services Operation Center. This role ensures efforts between the Customer and the IT Managed Services Operation Center are effectively acted upon. This includes responsibility for the management of user issue escalation, coordination of resources, scheduling work and monitoring progress against schedules to ensure that support services are provided. This position provides a link among projects, programs, customers and resources.
 
JOB DUTIES AND RESPONSIBILITIES
  • Monitors and manages all facets of the IT Managed Services strategy at customer location or other services as contracted.
  •  Gathers necessary information to implement executed Scope of Work authorized by the Customer.
  • Collaborates with departmental and executive leadership to identify key business process objectives and help build strategies to overcome and address customer and technical issues.
  • May provide direction to the IT Managed Services Operation Center team on behalf of the Director and/or Manager, IT Managed Services Operation Center, when appropriate.
  • Provides hands-on support to customers as appropriate; appoints the appropriate resource for issue remediation and/or escalates the issues to the Manager, IT Managed Services Operation Center for remediation.
  • Proactively identifies opportunities for improvement in processes and procedures and recommends solutions.
  • Analyzes all data to ensure that performance standards are maintained and customer requirements (contracted service levels) are consistently met or exceeded.
  • Supports the Account Manager in accounts where IT Services is one of the provided service offerings.
  • Engages internal and external resources to provide proactive maintenance, as well as ongoing maintenance to ensure Service Levels are met.
  • Supports other team members with implementation of the Ricoh solution. This may include 3rd party asset management software implementation, equipment installation, asset tagging, setting supply inventory par levels, asset validation and process creation/documentation.
  • Supporting interface to outside contractors for management of performance issues.
  • Assists with end user training.
  • Serves as the liaison for the customer in all matters concerning the services provided.
  • Engages with customer's facilities team, IT group, etc. to ensure proper implementation and post-installation support is provided.
  • Communicates and works directly with Customer's IT department including senior IT leaders, as necessary.
  • Conducts periodic customer reviews and satisfaction surveys.
  • Provides summary, analysis and action plan for all actions items from customer reviews and survey results.
  • Reports progress and performance to customer and Ricoh via a Monthly Management Report to Service Level Agreement performance and any customer specific reporting requirements.
  • Provides ongoing feedback for further strategy development, enhancement, correction, and deployment of strategy.
  • Performs other duties as assigned.
 
QUALIFICATIONS (Education, Experience and Certifications)
  • 4-year college degree and/or equivalent experience in Computer Science, Business Management or a related field.
  • 5 years related experience in the IT or Telecom industry
  • 3 years of Customer Support and/or IT Help Desk experience
  •  Demonstrated Business Acumen
  • Systems and IT literate -- understanding networks, security, and systems. Experience in pre and post sales for outsourced or contracted services
  • Experience working within matrix management with the ability to articulate issues to leadership.
  • Requires strong computer skills including knowledge of web-based software platforms and MS Office Suite.
  • Demonstrated ability of strong customer relationship skills, problem resolution and improved efficiencies and productivity.
  • Excellent verbal and written communication and presentation skills at all levels.
  • Exceptional customer experience management orientation.

Friday, April 5, 2013

Finance Manager, Pricing -- Ricoh -- Malvern, PA

E-Mail Mike.Foster@rightthinginc.com or call 610-263-3030 x: 4567 for more information!

Manage a team of 3-4 business analysts that prepare statistics/analyses supporting the results of our various pricing strategies. Assist marketing in assessing competitiveness of pricing by providing information on win/loss statistics and performance against established guidelines. Analyze performance against fixed customer contracts and report and track support programs. 

Job Duties: 

  • Manage business/financial analysts
  • Develop and maintain discounting guidelines and escalation protocol
  • Provide analysis on realization of guideline pricing and escalation protocol and propose adjustments based on analysis and feedback
  • Analyze and report on contract effectiveness (adherence to commitments, pricing utilized)
  • Prepare Reporting package on pricing statistics to be utilized by sales and marketing
  • Maintain discount and guidelines matrix stored in sales quoting and proposal tool
  • Report out on support program results, trends and forecasts to sales and management
  • Communicate with pricing stakeholders in marketing and sales to ensure there is consistent understanding
  • Identify trends from data and communicate them to marketing, sales and pricing team on regular basis and for applicable deals
  • Assist in tracking success of pilots/tests
  • Track, report on and analyze pricing statistics (eg, win/loss database), pricing by competition
  • Other duties as required
Qualifications:

  • Four year college degree (major in Business, Finance, Accounting, Statistics, Economics); MBA desirable
  • CPA / CFA a plus
  • Requires minimum of 5-10 years working experience in Finance related areas.
  • Experience in working with financial, statistical or database system applications, such as SAS, SPSS, SQL, Oracle a plus
  • Proficient with Microsoft Excel, Word and PowerPoint
  • Experience managing teams a plus
  • Pricing experience preferred

Production Printer Service Engineer -- Ricoh -- Austin, TX

E-mail Mike.Foster@rightthinginc.com for more information!

Candidates must have EFI Fiery or Creo printer interface experience!

The Production Systems Technology Service Specialist is a specialist in the servicing and repair of High Volume (Segment 6), Black & White, Color Graphics or Printing Systems equipment at customer locations usually within a specific geographic area. Additional responsibilities may include Team Lead/Coordinator role. Position requires Two Industry Certifications.

JOB DUTIES AND RESPONSIBILITIES

  • Specializes in the servicing and repair of High Volume (Segment 6), B&W, Color Graphics, Printing Systems equipment and enabler hardware.
  • Manages territory, inventory and customer relationships.
  • Achieves expected productivity levels associated with assigned workload and level of experience.
  • Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on High Volume (Segment 6), B&W, Color Graphics or Printing Systems equipment.
  • Performs Basic Connected installations, sets up IP address, downloads printer drivers and provides customer training on printing functions.
  • Demonstrates required digital competencies associated with assigned products and level assignment.
  • Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.
  • Completes technical training on new equipment as assigned.
  • Effectively executes all required territory management and call handling procedures.
  • Works closely with sales partners to maximize equipment leads and upgrade opportunities.
  • Assumes responsibilities assigned by the Field Technology Service Manager as required.
  • Maintains and manages own parts inventory with a high degree of accuracy.
  • Adheres to territory back-up plans.
  • Completes all required administrative tasks in an accurate and timely manner.
  • Available to work shifts, stand-by, and/or on-call as required.
  • Responsible for maintaining a "car stock" inventory with a value of $1,000 to $10,000.
  • Interacts with internal and external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
  • Provides technical assistance to less experienced technicians.
  • Exhibits professional appearance and demeanor at all times.
  • Maintains productive, professional relationship with all Ricoh personnel and serves as a role model.
  • A positive and contributing team member.
  • Performs other duties as assigned.
REQUIREMENTS:

  • Ricoh is looking for a customer minded, detail oriented person with experience maintaining, adjusting, and repairing digital production color equipment. EFI Fiery, or Creo printer interface experience a must. The Ideal candidate will either currently possess A+ and Network+ certification or be willing to gain these certifications upon employment with Ricoh.
  • Requires technical and quantitative skills typically gained through completion of formal training and
  • 4+ years of related experience.
  • Requires a valid state driver's license and minimum level of auto insurance coverage per company policy for positions entailing extensive use of personal car while on company business.
  • Requires regular written and verbal communications with vendors of hardware and software to gain further technical knowledge of applications.
  • Requires knowledge of computer operating systems; network design, implementation and servicing; and familiarity with a wide range of software applications.
  • Possesses methodical approach to resolving problems.
  • Possesses strong interpersonal and verbal communications skills.
  • Possesses excellent customer service skills including ability to follow up to ensure closure of issues.
  • Possesses the ability to effectively communicate with customers on complex subjects.
  • Possesses ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications in support of the service of digitized output devices.
  • Possesses ability to convey technical information through training seminars, written, or verbal communication.
  • Possesses ability to write, assemble and distribute technical information relative to connectivity.

Thursday, April 4, 2013

NEW CLIENT ANNOUNCEMENT!!! --- Ricoh

I am very happy to announce that I will now be fully dedicated to the Ricoh account.  Please feel free to reach out to me in regards to any positions at Ricoh and I will try my best to assist you!!!



§Corporate website: www.ricoh-usa.com

§Ricoh is a global technology company specializing in office imaging equipment, production print solutions, document management systems and IT services. Headquartered in Tokyo, Ricoh Group, operates in more than 200 countries and regions. In the financial year ending March 2011, Ricoh Group had worldwide sales of 1,942 billion yen (approx. 23 billion USD).

§The majority of the company's revenue comes from products, solutions and services that improve the interaction between people and information. Ricoh also produces award-winning digital cameras and specialized industrial products. It is known for the quality of its technology, the exceptional standard of its customer service and sustainability initiatives.

§Under its corporate tagline, imagine. change., Ricoh helps companies transform the way they work and harness the collective imagination of their employees.

RN Quality Assurance Nurse Auditor -- ExamWorks -- Redding, CA

***E-mail Mike.Foster@rightthinginc.com for more information***


***Searching for an RN to assist in the Medical Review Process!!**


Essential Duties and Responsibilities
  • Evaluates clinical information received, writes and/or reviews various reports including Audit of Medical records and bills, Medical Record Reviews, Medical Record Chronologies, Provider Bill Reviews, Coding Reviews, Hospital Bill Reviews, List of Missing Records, Medical Bill Apportionments, Mock Billing Invoice and Medical Summary Statements
  • Performs quality assurance review of peer review reports, correspondences, addendums or supplemental reviews
  • Ensures clear, concise, evidence-based rationales have been provided in support of all recommendations and/or determinations
  • Ensures that all client instructions and specifications have been followed and that all questions have been addressed
  • Ensures each review is supported by clinical citations and references when applicable and verifies that all references cited are current and obtained from reputable medical journals and/or publications
  • Ensures the content, format, and professional appearance of the reports are of the highest quality and in compliance with company standards
  • Assists in resolution of customer complaints and quality assurance issues as needed
  • Provides insight and direction to management on consultant quality, availability and compliance with all company policies and procedures and client specifications
  • Promote effective and efficient utilization of company resources
  • Participate in various continuing education requirements and or training activities
  • Perform other duties as assigned


Requirements
Key Qualifications

  • Bachelor degree in nursing or related field; or minimum five years related experience; or equivalent combination of education and experience. Experience with medical terminology, medications, medical specialties and treatment protocols required. Experience in the insurance industry preferred. Registered Nursing license required
  • Must hold and maintain an unencumbered Registered Nursing license
  • Must have strong knowledge of medical terminology, anatomy and physiology, treatment protocols, medications and laboratory values 
  • Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals; Ability to compute rates and percentages 
  • Must be a qualified typist with a minimum of 40 W.P.M 
  • Must be able to operate a general computer, fax, copier, scanner, and telephone 
  • Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet 
  • Must possess excellent skills in English usage, grammar, punctuation and style 
  • Ability to follow instructions and respond to upper managements' directions accurately 
  • Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met 
  • Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed 
  • Must be able to work independently, prioritize work activities and use time efficiently 
  • Must be able to maintain confidentiality 
  • Must be able to demonstrate and promote a positive team -oriented environment 
  • Must be able to stay focused and concentrate with frequent interruptions 
  • Must be able to work well under pressure and or stressful conditions 
  • Must possess the ability to manage change, delays, or unexpected events appropriately 
  • Demonstrates reliability and abides by the company attendance policy 
  • Must maintain a professional and clean appearance at all times consistent with company standards 
  • Ability to read, analyze and interpret common correspondence, medical records, itemized billing statements and legal contracts and documents. 
  • Ability to write clearly and informatively to all required audiences and edit own work for appropriate spelling and grammar 
  • Ability to respond appropriately and professionally to all inquiries or complaints from clients, physicians, upper management, regulatory agencies, and/or members of the business community 
  • Ability to effectively present information one-on-one, in small groups, and/or clients or vendors of the company.