| Description |
General Purpose:
- Leads a team of licensed clinical professionals who deliver health coaching and case management services to Highmark members
- Accountable for daily operation of unit including staffing and scheduling to ensure that member outreach is effective and completed within defined timeframes and according to established processes.
- Ensures that team members are clinically competent and adequately trained in order to achieve member engagement targets as well as defined clinical and financial outcomes
- Establishes and monitors individual and team performance goals providing feedback and taking action to ensure that goals are achieved
- Leads/participates in work groups focused on continually improving the efficiency and effectiveness of the health coaching and case management services delivered to members
- Ensures on-going staff development through education and opportunities for professional growth
Highmark is an Affirmative Action/Equal Employment Opportunity (AA/EEO) employer.
Required Qualifications:
Bachelor's degree or equivalent training and experience
- Licensed clinical professional in the Commonwealth of PA or state of West Virginia
- 7 years of health-related work experience which must include either management/supervisory experience or experience leading/working on project teams
Preferred Qualifications:
- Health or business-related Master's degree
- Certification in case management
- Experience in a comparable management role in a health-related setting
Knowledge, Skills, and Abilities:
- Excellent interpersonal and communication skills
- Strong analytic skills with ability to interpret, evaluate and act on productivity, clinical and financial data
- Basic computer skills
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