Thursday, July 24, 2014

Service Delivery Director Employee Solutions -- ADP -- Augusta, GA

Please apply via the link below and send me an e-mail at for more information!!!

Requisition #: 73324 
Job Title: Service Delivery Director Employee Solutions 
Country: United States
State: Georgia
City: Augusta
Employment Status: Full Time
Job Responsibilities:
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

Insightful expertise is a core value at ADP. In Major Accounts Services, it means that we build exceptional business solutions for our clients so they can focus on what matters most to them - growing their business. We are a passionate partner committed to their success - and are looking for like-minded individuals who want to be part of our winning team.

Client support at ADP: It's all about enabling the clients we serve to be more effective employers. You can make it happen by collaborating with other ADP Associates to ensure our products and services deliver winning results. The expert support you provide can make our workforce solutions stand out in an increasingly competitive global marketplace.


As a Service Delivery Director, serve at the operational oversight level providing oversight and management of contracted deliverables and as a subject matter expert on service delivery excellence. This includes managing internal/external client relations. This position has line management responsibility for Employee Service Teams and matrix management accountability for other functional areas that are providing service to clients this role is responsible for. Provide leadership skills that support the organizational goals, value and mission by effective and frequent communication. Manage the continuous improvement process of increased quality, operational efficiencies and profit margins by proactive monthly review of financials and metrics. Manage client SLAs to ensure metrics are achieved. Facilitate frequent communications to the teams and broader organization as appropriate. Manage escalated matters and work with internal and external parties to bring issues to resolution. Manage strategic client relationships by working closely with the Relationship Manager to ensure strategic matters are addressed and resolved in a timely manner. Create and report on operational metrics and trends. Prepare, facilitate and conduct monthly and quarterly review sessions with teams to review performance metrics, trending and project updates. Participate in global operational initiatives that benefit the general health of the business operations. Supporting teams located in the US and Manila. Facilitate Year End planning and execution. Participate in organizational planning to support new clients.


1. Provide excellent service to clients by delivering on all client expectations

2. Researching and responding to escalations

3. Producing and delivering monthly and quarterly reports

4. Manage continuous improvement process

5. Work with functional teams to deliver service in accordance with defined service levels

6. Manage third party vendor relationships

7. Foster associates to learn, develop and adapt to constantly changing work environment

8. Gain operational efficiencies by streamlining and automating processes, reducing redundancies and unneeded process steps

9. Validate new or revised processes

10. Forecast operational needs based on past/future trending

11. Review metrics throughout the month with Managers and Team (those managed directly and via matrix) to proactively manage trends and accountability

12. Ability to travel in support of organizational needs within US and outside

REPORTING RELATIONSHIPS - Supervisor: VP Comprehensive Services Supervision Received: Limited directionSupervisory Authority: Directly supervises the service managers in Comprehensive Services
Experience, Skills, Academic:

- Bachelor's Degree in Business Administration, Finance or Accounting or the equivalent in education and experience.

- A minimum of 4 years of demonstrated work experience in the management and leadership of a multiple service teams.

- Work experience in a HR, benefits and/or payroll environment is strongly preferred. In-depth knowledge of ADP services, platforms and other technologies is preferred.

- Must be able to work well in a high demand, fast paced environment. Must possess excellent organizational and time management skills for managing multiple projects and priorities.

- Must possess excellent communication, presentation, negotiation and facilitation skills and recognized organizational savvy.


Leading Others:

- Motivating Others: Enhances other's commitment to their work.
- Fostering Teamwork: Gets groups to learn to work together cooperatively.
- Promotes collaboration and removes obstacles to teamwork across the organization.
- Empowering Others: Conveys confidence in employee's ability to be successful, allowing employees freedom to decide how they will accomplish their goals and resolve issues.
- Technical Knowledge: Applies knowledge of product and service components, internal systems and contemporary technology to achieve the best solution to meet client, department and organizational goals.

Communicating and influencing:

- Attention to Communication: Ensures that information is passed onto others who should be kept informed.
- Persuasive Communication: Plans and delivers oral and written communications that have an impact and are persuasive with their intended audiences.
- Building Collaborative Relationships: Develops and maintains partnership with others.
- Customer Orientation: Demonstrates concern for satisfying one's external and/or internal customers.
- Influencing Others: Gains other's support for ideas, proposals, projects and solutions.
- Relationship Building: Builds alliances with and communication bridges to other units and external partners. Respects and appreciates individual differences in perspectives and backgrounds.

Achieving Results:

- Risk Taking: Demonstrates a willingness to offer innovative solutions and make tough decisions to further develop and enhance existing processes and procedures and to ensure client satisfaction and department efficiencies.
- Initiative: Identifies what needs to be done and does it before being asked to or required by the situation.
- Fostering Innovation: Develops, sponsors or supports the introduction of new and improved methods, products, procedures or technologies.
- Results Orientation: Focuses on the desired end result of one's own or the unit's work; sets challenging goals, focuses effort on the goals and meets or exceeds them.
- Decisiveness: Makes difficult decisions in a timely manner.
- Thoroughness: Ensures that one's own and other's work and information are complete and accurate; carefully prepares for meetings and presentations, follows up with others to ensure that agreements and commitments have been fulfilled.
- Budget Management: Creates and manages a budget in order to accomplish business objectives.
- Quality Focus: Consistently strives to improve the way tasks and activities are accomplished meeting quality objectives.

About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years ofexperience as a world-wide leader of business outsourcing solutions.

ADP is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled. ADP believes that diversity leads to strength.
Job Category: Client Service
Area of Interest: Customer Service / Support
Locations: United States, Augusta, GA

Tuesday, July 22, 2014

Recruiter - Financial Services -- ADP RPO -- London, United Kingdom (UK)

Please apply to the position via the link below and send your resume to Mike Foster at for more information:

Job Title
Recruiter - Financial Services
About The RightThing, An ADP Company
The RightThing is a premier recruitment process outsourcing (RPO) provider. Harnessing the power of unmatched proprietary technology, The RightThing continues to lead the industry with innovative, scalable solutions that help clients find, recruit, hire and retain top talent. Dedicated to recruitment leadership, technology and outsourcing, The RightThing offers recruiting solutions to small, medium and large organizations serving many of the world's leading companies. The RightThing is also parent company to AIRS, the leading provider of recruitment training. For more information, visit

Position Summary and Essential Functions: 
* This position is responsible for primarily sourcing and identifying passive candidates for key openings in support of our clients.
* Develop and consult with internal and external clients on recruitment strategies and techniques.
* Interacting and communicating at all levels within the organization
* Complete sourcing recruitment engagements within service level agreements (timelines)
* Develop, communicate and execute recruiting plans and sourcing strategies for hard to fill positions.
* Research, identify, and recruit candidates through the use of innovative search methods that include cold-calling, networking, deep internet sourcing and mining.
* Apply the creative use of social, professional, and internet networking sites to identify and source candidates.
* Build networks to source qualified passive candidates by using business acumen to support, consult and present (sell) candidate slate in alignment to our client's needs.
* Develop comprehensive knowledge of client's business and positions and effectively research to gain an intimate knowledge of functional markets.
* Develop and consult with both internal and external clients on advanced recruitment strategies and techniques is critical for success in this role.
* Support, consult, and sell candidate slate to our internal and external clients
* Develop, communicate, and execute on recruitment and sourcing strategy.
* Bachelors Degree
* Experience in either working within either a corporate, RPO or agency recruitment environment
* Must be able to demonstrate successful and creative use of social, professional, and internet networking sites to identify and source candidates.
* Effective Internet skills to include Boolean search expertise, AIRs search techniques, and creative/innovative researching knowledge.
* Occasional overnight travel up to 5-10%.
* Effective PC/Microsoft Office skills -- technically savvy.
* Previous use and knowledge of ATS systems and other recruiting tools.
* Strong business acumen.
* Strong commitment to client/candidate service (e.g. responsive to emails, phone calls, proactive in providing feedback and maintaining communications with candidates and client).
* High degree of flexibility, self-motivation and drive.
* Ability to work in a highly functioning team environment.
Experience Preferred:
* Certified Internet Recruiter (CIR), Certified Diversity Recruiter (CDR) preferred
The RightThing is an Equal Opportunity Employer: As a performance-driven culture, we know that engaging a talented workforce rich in diversity facilitates better solutions and broader impact. By being open to understanding, valuing, and respecting both tangible and intangible differences among employees, we know that we achieve our highest potential collectively and individually
London, United Kingdom
Req Number
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Wednesday, July 2, 2014

Senior UI Web Developer -- Cobalt / ADP --- Seattle, WA

Please apply to the position via the following link:

At Cobalt, we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at Cobalt. We are the largest digital advertising platform provider for automotive industry and is transforming $8 Billion dollars in advertising spending from traditional offline media to online advertising.
We have an opening for a highly motivated, skilled, and experienced Web Developer. We're looking for someone who can provide technical leadership, direction, and design expertise to our development team. You will work closely with other team members on technical issues and complex problems; take ownership of application development and design; nd participate in analysis of client needs. You will frequently extend our core platform and will develop new features that become candidates for our core applications in the future.
In this role, you'll have the opportunity to influence services and applications for major automotive manufacturers and create tools and features used by over a million unique web visitors each day. You'll work in small agile teams to rapidly prototype and deploy new software features to fulfill our customers' requests.
This job requires strong communication skills (interpersonal, written and spoken), a compulsive respect for deadlines, creative imagination, serious technical chops, and an ability to roll with and contribute to a disciplined-but-entrepreneurial work environment. If this sounds like you, read on.
Primary Responsibilities:
  • Implement high-quality code in an agile, test-driven development environment.
  • Use comprehensive knowledge of current web technologies and best practices to translate UI designs and workflows into working interactive applications and experiences.
  • Work with representatives from a variety of Cobalt departments, clients, and third party vendors to define/refine project requirements.
  • Scope development effort, and provide reliable estimates.
  • Perform scalability and performance analysis as needed.
  • Create technical designs for application features and associated documentation.
  • Actively work to improve quality and efficiency by evaluating standards and suggesting improvements.
  • Verify implementation across multiple browsers and operating systems.
  • Participate in departmental process improvement initiatives.
Experience, Skills, Academic:
  • (with Masters) 2+ years of programming experience in building enterprise web solutions
  • (with Bachelors) 5+ years of programming experience in building enterprise web solutions
  • 5+ years of experience with HTML/CSS/Javascript and jQuery.
  • Proficient with web-related templating technologies.
  • Proficient in writing object oriented Javascript, js design patterns.
  • Proficient in writing semantic SEO friendly markup.
  • Solid experience in writing cross-browser compatible front-end code.
  • Experience with webpage loading performance techniques.
  • Experience with integrating UI code with server side platforms.
  • Ability to work in a fast paced and agile development environment.
  • Ability to technically document software deliverables through use cases, design documents and technical specifications.
  • Motivated to drive tasks to completion and take ownership of projects.
  • Must have a strong ability to understand existing codebase by efficient debugging, code analysis, and by asking the right questions.

Desired Skills
  • Strong OO design and coding skills in Javascript.
  • Experience with HTML5/CSS3.
  • Experience with test-driven development in an agile software environment.
  • Experience working with clients in a professional services organization.
  • Experience building large-scale web applications using JavaScript and Ajax.
  • Experience translating design mockups and prototypes into working application designs.
  • Have developed or supported an operationally critical web service.
  • Demonstrated passion for user experience design and improving usability.
  • Demonstrated passion about technology, have a strong interest in learning about and playing with the latest technologies.
At Cobalt, an ADP company, we are the leading provider of digital marketing solutions to automotive manufacturers and dealers in North America. ADP is recognized as an innovation leader, and is on the Forbes list of the top 100 Most Innovative Companies in the World and 100 Best Places to Work in Information Technology (IT). We offer innovative integrated computing solutions to over 27,000 auto, truck, motorcycle, marine, recreational vehicle and heavy equipment dealers in nearly 90 countries worldwide.
Technology at ADP. It’s the foundation of the products and services that have made us a world-wide leader in workforce solutions. With us, you combine your technical skills with business acumen, to effectively consult as well as solve technical challenges. You have the opportunity to train on leading-edge technologies that continually redefine what’s possible in our industry.
About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.
ADP is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled. ADP believes that diversity leads to strength.

Seattle Node.js Meetup at Cobalt on July 23rd--RSVP NOW! Limited Seating!!!

Please visit to RSVP as soon as possible as there is limited seating for this event!!!

Building a Presentation Tier, Hunting Memory Leaks

  •  to 
  • ADP Seattle

    605 5th Ave S, Seattle, WA (map)
  • 605 Fifth Avenue South, 9th Floor, Seattle, WA 98104-3889
  • The Seattle Node.js Meetup is pleased announce our next meetup on Wednesday, July 23, 2014 with talks on migrating application stacks to Node.js and high-performance node. We’ll get pizza and beverages thanks to our new host Cobalt as we take things to SoDo for the evening.
    As always, you can find all things Seattle Node.js-related at the group website: And you can reach out to us via email at [masked] or Twitter at @seattlenode.
    See you soon!

    • 6:30 - 7:00pm: Start with pizza and beer, courtesy of Cobalt.
    • 7:00pm - 8:15pm: Listen to our talks and panels.
    • 8:15pm - on: Mingle, mix, chat things Node.js-related and more as we wind down.

    Tracking down memory leaks in production.
    Jason Wilson - Nordstrom
    After a successful launch of our Recommendo API we noticed that all was not well in the world. High memory consumption and swap usage in our production environment was resulting in service timeouts and degraded performance. Learn how we used heapdump, mdb, node-memwatch, and a little luck to take our node rss from 1.1gigs to 87mb.
    Jason is a developer in the Nordstrom Data Lab focusing on infrastructure development for Nordstrom’s next generation personalization platform. Before joining Nordstrom Jason held various engineering roles in military / defense and gaming.

    Node-ification Justification - Node.js in the presentation layer
    John Cokos - UI Engineer, ADP|Cobalt
    Panel: Jason Taylor, Benjamin Waite, Brett Ritter, Fumiyo Conway-Yasuyama, Ben Hakala (Senior UI Engineers at ADP|Cobalt)
    Our core product is a CMS which powers over 20,000 websites from a common codebase through a (mostly) common theming system constructed using variously sized “widgets” of disparate content. Currently, this is all rendered through a massive, very tightly coupled Java application. Our challenge was to decouple the presentation tier from the business tier. Node.js was the clear choice to tackle the problem set. We’ve since developed a completely isological system that not only executes the same code on both the server and the client, but can also render content at either end.
    As part of the rollout strategy, we are delivering a subset of this technology as an in-house development environment for widget authorship for both the Node.js and Java based systems. In addition to a massive increase in productivity and bliss, we’re using this system as a way of slowly indoctrinating the current developer community and 3rd parties in the usage patterns for our new layout and content system and getting a foothold into the production systems with Node.js.
    We are looking forward to showing off the developers toolkit, sharing the process that we’re going through and taking a glimpse into our next generation layout engine, powered by Node.js.

    Venue / Sponsor
    Cobalt has graciously agreed to host the event and provide food and tasty beverages. Cobalt’s offices are located at: 605 Fifth Avenue South, 9th Floor Seattle, WA 98104-3889.

Wednesday, June 11, 2014

Calling All Seattle Digital Marketing Experts! Cobalt Hiring Event 6/12!

You are invited to come to Cobalt's hiring event and learn why our automotive digital marketing company is the best place to work while giving you the opportunity to do digital advertising for the world's top car brands! 

Event Details: 
  • When:  Thursday, June 12, 4 p.m.- 6:30 p.m.
  • Where:  Cobalt Office, 605 5th Avenue South, 9th Floor, Seattle, WA, 98104
  • Why:  Hiring for all levels from Analysts to Senior Managers

Learn more about our open jobs

Tuesday, April 8, 2014

How Recruiters Find Top Talent on LinkedIn

Interesting article with some good thought on better ways for recruiters to find your Linked In profile!

PHP/JavaScript Developer--ADP--Portland, OR

Please contact Sunita Khemai at for more information apply to the position below:

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
Dealer Services:
Inspiring Innovation is a core value at ADP and in Dealer Services we offer integrated computing solutions to about 26,000 auto, truck, motorcycle, marine, recreational vehicle and heavy equipment dealers in nearly 90 countries worldwide. To succeed, we invest in technologies, programs and our people to continually improve the way we service and help our clients run their businesses. ADP is recognized as an innovation leader, and is on the Forbes list of the top 100 Most Innovative Companies in the World and is ranked in the Top 50 on IDG's Computerworld list of the 100 Best Places to Work in Information Technology (IT).
Position Overview:
This is a high-growth, high-visibility position in engineering the next generation of enterprise class software solutions at ADP. The individual's primary responsibilities will be to work within an agile group to development mobile and executive reporting applications across the Drive platform. The candidate will be responsible for (design, coding, testing) of the next generation of data visualization software for key auto dealership personnel. The individual will need to be able to present his views to not only team members, but also upper management.
Employ agile development methodologies to provide creative solutions to complex requirements across large enterprise-scale projects. Will function within a small agile development team and may take on added responsibilities within the team as appropriate.

  • Provide creatively designed functionality within a mobile development environment.
  • Experience working in multiple mobile JavaScript environments including Sencha and Jquery.
  • Experience in development of Multi-tenant / SaaS applications.
  • Provide high level expertise in data reporting and performance design
  • Including data modeling to make effective business decisions.
  • Identify opportunities for sharing and utilizing functionality across boundaries, thus extracting maximum benefit from the organization
  • Analyze organization's business requirements for design and implement change as required.
  • The candidate should have a bachelor's degree in Computer Science, Information Technology or equivalent.
  • Minimum eight years of experience in software development. Minimum three years of experience working with JavaScript library development using PHP.
  • Experience working in a business application development environment using an agile methodology.
  • Minimum of 6 years PHP development experience
  • Minimum of 2 years JavaScript development
  • Experience working with multiple RDMS' (preferably using PostGreSQL).
  • Experience working with BI tools for report / data visualization.
  • The candidate must be able to work with minimal supervision and take ownership of the multiple tasks assigned to him/her and see each of those tasks through to satisfactory completion.
  • The candidate must be motivated to excel in their career and in their job. Self-motivating and excellent communications skills are mandatory
  • Ability to understand business processes and translate business needs into appropriate data solution.
  • Highly refined communication skills including facilitation, presentation, and documentation.
  • Excellent verbal communications, writing and editing skills needed to transfer information to individuals involved in development process
  • Support Product Owner in requirements development, research and verification.

The Benefits of a Career at ADP: At ADP, our associates are the key to our success! At ADP you will enjoy a vibrant and diverse organization with exceptional leadership committed to providing every associate with career building opportunities. Our environment is fast-paced and dynamic with work/life initiatives that allow for individual goals to be realized.
ADP offers benefits that are second to none. Some benefits include: Medical, Dental, Vision, first day Pension Plan, Company Matched 401K, Stock Purchase Plan, Vacation, Personal Days, Holidays, Tuition Reimbursement, Corporate Discounts, Employee Assistance Program and Employee Referral Bonuses. Plus, you will have access to our extensive offering of on-line and instructor led training which is made available to all associates through our Global Learning.
About ADP:
We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.
ADP is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled. ADP believes that diversity leads to strength.

ADP-Senior Director, Product Management--Absence Management--Louisville, KY

Please message Mike Foster at for more information and apply to the position via the link below:

***Relocation Package Available***
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
Insightful Expertise is a core value at ADP and within our corporate organization; our colleagues around the world depend on us for that. Whether it's a new product in development, a new technology under consideration, a new business acquisition or a new office opening - Corporate plays a critical role in ADP's growth. We are a passionate partner committed to ADP's success - and are looking for like-minded individuals who want to be part of our winning team.
The Senior Director of Product Management Absence Management is the senior product owner responsible for product direction and management for ADP's Absence Management products and services. The senior product owner will provide oversight of multiple product owners and lead the team in achieving on-time, on-budget releases that attain commercial success in the market. Leads the team of product owners who are responsible for market-sensing activities to understand market requirements and deliver comprehensive product solutions that delight end users. Helps lead product launch activities and ongoing market-facing support. Helps develop and manage strategic partnerships where appropriate with external software/service providers. Additionally, the senior product owner will function as a day to day product owner for select product features.
1. Responsible for overall product management of Absence Management product(s). Identifies and develops product strategy and requirements and evaluates their potential and practicality by analyzing market and customer needs through direct client interaction, market research and interfacing with sale, service and IT. Where appropriate, helps develop strategic partnerships with software/service providers and manages existing relationships with alliances as they relate directly within respective domains.
2. Leads the team of product owners who are responsible for full Product Lifecycle Management of Absence Management product(s).
3. Acts as a Primary Product Owner and interface with development for select product features. Responsible for product roadmap definition and prioritization. Acts as User Champion when coordinating product development with Business Stakeholders and aligns all development activity with business goals and priorities.
4. Directly responsible for SCRUM teams, including feature/requirement definition, use cases, delivery management and ongoing quality management. Manages the product backlog (grooming, prioritization and refinement). Works day to day with the product SCRUM teams to clarify requirements and accept final user stories. Balances business needs with technical requirements, and recommends alternative technical approaches to meet design requirements when needed.
5. Supports all product launch and market-facing support activities. Serves as the key client facing contact for the product as well as subject matter/technical expert to the external client, marketing, sales and service organizations on all matters related to the product(s). Works with marketing, sales and service on the development of product positioning, demo design, training courses, sales collateral, etc. to ensure that business objectives are achieved.
6. Will have direct reports and will manage a complex matrix organization including IT, Service and Sales.
Experience, Skills, Academic:

  • Bachelor's Degree required or equivalent in education and experience.
  • MBA and/or advanced Technical Degree preferred.
8+ years of experience in a market-facing software and enterprise solutions product role around Absence Management.
Leadership experience, previous experience managing small teams; as well as experience working with Agile methodology strongly preferred.
Ability to communicate effectively with engineering teams to accomplish project goals.
Must be capable of managing multiple stakeholders on the best course of action for the product.
Excellent oral and written communication and presentation skills required.
Ability to conceptualize, negotiate and sell ideas internally and externally.
Ability to implement concepts, ideas and plans while functioning in a flexible, constantly changing environment necessary
Must be a strong collaborator, team player as well as an individual contributor.

About ADP: We power organizations with insightful solutions that drive business success. Consistently named one of the "Most Admired Companies" by FORTUNE® Magazine, and recognized by Forbes® as one of "The World's Most Innovative Companies," ADP has over a half-million clients around the globe and 60+ years of experience as a world-wide leader of business outsourcing solutions.
ADP is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled. ADP believes that diversity leads to strength.

Tuesday, January 14, 2014

ADP is sponsoring a WITI (Women in Technology International) Event

If you happen to be in the New York City area, please join ADP and WITI for a social night of networking, cocktails and hors d’oeuvres at the Metropolitan Pavilion’s Gallery, 123 W. 18th Street, on Tuesday, January 28, 6-9 p.m.  

Come hear ADP IT leaders speak about how the company is transforming itself to be a top IT player and innovating like a start-up. To read more about the event and to register, please click here

Please feel free to send to any friends or peers in IT that would be interested and you would like to attend with!  Please make sure that they register also.

Friday, January 10, 2014

A Peek Into ADP’s Innovation Lab

I am currently recruiting openings such as UX Researchers, JavaScript Developers, Data Scientist, Big Data Architects, and Automation Engineers for the Innovation Lab.  Please e-mail me at for more information.

A Peek Into ADP’s Innovation Lab

How do innovative companies come up with the next best thing? We visited ADP’s innovation lab to ask Roberto Masiero, ADP’s vice president of product development and leader of the company’s innovation lab, located in the company’s headquarters in Roseland, N.J.
Also earlier this Fall, ADP announced plans for a new ADP Innovation Lab at a September 30th event showcasing the company’s latest HCM platforms. The space will be dedicated to technology development and will be located in the Chelsea district, part of New York City’s “Silicon Alley.”
Here’s our interview with Roberto for a first-hand look at driving a business forward through innovation.
innovation lab image
How did the ADP Innovation lab get started and how is it set up?
We started the innovation lab at ADP in 2010, about two and a half years ago. The idea for the innovation lab was to create a group of talented minds dedicated to research and incubate new technology that we could apply to make our products better and improve the lives of our clients. We wanted this to be something outside of the regular product development process. We brought the idea to executive leaders within the company and with their support, started moving forward with making decisions about how big the group would be and our mission.
We launched the innovation lab with about six people and decided to keep the group small, limited to around twenty people: the idea being to create the lab as a start up with a $10 billion angel investor. By the nature of being small, our innovation lab is more nimble and collaborative. Each member of the team has to play several roles at the same time. We have a flat organizational structure. Every member of the innovation lab team reports to me, which means no managerial hierarchy. Leadership on projects is decided by knowledge of the people working on it. Team members with certain knowledge of a project organically rise as the leader for a particular initiative. It’s the right way to approach it.
What are some of the accomplishments that have come out of the ADP Innovation Lab?
Our most notable accomplishment is the ADP Mobile Solutions App. It’s one of the first projects that came out of the lab and with more than 1 million users in less than two years. We consider it a very important accomplishment for ADP as well as for the innovation lab. Another great accomplishment is that we are speaking at a lot of conferences and developing a strong presence in the outside community. Our synaptic search, another initiative that came out of the innovation lab that allows users to find any person or document in our system, is the subject of many of our talks and industry experts get excited about it.
Can you explain to blog readers what “real world innovation” is?
Real world innovation is innovation that makes the lives of our clients better. It’s consumer-oriented and customer-driven. Everything we do at the innovation lab is designed specifically with our user community in mind. We try to have an outsider view of our initiatives and think like our users. That’s key to everything we do in the innovation lab. The idea is not to do things just because we can do them best, but to do them because it’s really what will benefit the user. As Jeff Bezos says, “We start with the customer and we work backward.” Real world innovation touches the life of our users, with mobile, search and social, making life better.
Tell us what you think about the latest trends in innovation– big data, mobile and social?
These are all initiatives of the innovation lab, keeping in mind our goal is not to have more than 4-5 projects at a time. Mobile is a big one, which I already mentioned. In terms of social, we are working on leveraging social architecture, such as blogging, micro-blogging and leveraging social networks to bring that connectivity into our human capital management processes. Again, we’re not just looking at social for people saying what they had for lunch, we want our social component to be an organic part of our system so that it adds value to what our clients do in human capital management. We realize that social leverages the power of the network and we think it will transform a lot of the ways we do things like recruiting, reporting, benefits, and performance.
Big data is another huge trend. The data behind our global solution today, helps us make decisions about what we should do in the lab. A great example of how we have used big data in the decision making process is in designing the user interface of our ADP mobile app. We analyzed the behavior of users and realized the user typically skips to the last of the detail pages on the app. People wanted to see what they got paid first, so when we updated app, we immediately took users to that page. We are all working very close to our analytics to leverage big data and add value to our clients and make their lives better.
How do you come up with what you will be working on next?
There’s no scientific formula for that. We work closely with product development and try to participate in client visits and listen to what they are saying. The majority or our work just comes from pure research. I scan the news hours at night, just reading. I monitor signals from everywhere. I follow top minds in the world of technology design and big data. We have a lot of connections visiting startups, with the lab being near New York City. We try to spend time with new companies doing interesting things and see how we can plug in and leverage ideas for our business.
You mention that the innovation lab is customer-focused, how do you involve customers in the innovation process?
We start by listening to them. But listening to a customer is just one of the signals. One caveat with that approach is that you end up creating problems if you listen to one customer and not the other. With big data, we have a major advantage. We have a big enough sample of our customers, so we’re listening to the majority. It’s the data telling us there’s a need for a new technology, not just one big client or another. I think it’s important to use a combination of the two approaches to involve customers in the innovation process. I’m a big fan of listening to clients, but adding it to the pile of data input.
How do you recommend organizations cultivate an innovation culture?
Start by having people always asking themselves, “why not?” Encourage the thinking, “Why are we trying this?” or “Why not do it this way?” Really question what the company is doing and what it could be doing to move away from the status quo. We are fortunate to get a lot of support from the top at ADP and that is key to a culture of innovation. Our CEO realized innovation is a critical imperative to our business, which helps us come up with new ideas and challenge us to grow.
How do you drive innovation and keep people interested and involved in generating ideas?
We keep inspiring and generating ideas by hiring the right people to motivate each other. As Steve Jobs said, “We don’t have a process for innovation, we hire good people.” That’s what we do at ADP. It comes down to talent management and recruiting the best thinkers at any organization. We hire people who question, who wonder and who are collaborative. And we offer those employees a nice environment for collaborating with plenty of space for everyone to participate from conception to production and delivery of our latest innovation. They can question every aspect of the process along the way. That’s how we nurture innovation and come up with the best ideas.

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