Wednesday, February 27, 2013

Director, Learning Shared Services - NCR - Duluth, GA

E-mail Mike.Foster@rightthinginc.com for more information!!



An exciting opportunity is available for an experienced Director – Learning Shared Services with a proven track record in leading the design, development and implementation of learning solutions in a globally key business functions to support NCR’s goals and improve business results. We are seeking an accomplished, dynamic, hard-working HR leader to develop and implement global learning solutions with a hands-on approach to ensure execution excellence across a fast paced, global, matrixed organization. This leader will be responsible for global learning and development solution implementation that includes programs, processes and technology while serving as a thought leader to HR Strategic Business Partners, Line of Business and Regional Leaders on how best to execute learning solutions that will attract, grow, develop and retain talent in key functional areas such as Sales, Services, Engineering, Global Operations and Corporate Infrastructure and Leadership Development around the world across multiple industries.

As a key contributor in advancing innovative and performance focused Talent and Organization Effectiveness strategies, this leader must possess exceptional business acumen, understanding of performance drivers and how they translate into innovative learning and development solutions, exceptional leadership skills, extensive global experience and have a “can do, roll-up your sleeves” attitude.
This position reports to the VP of Global Talent and Organization Effectiveness and will lead a global team and serve as a key contributor on Global Learning Governance Council.

Key areas of accountability:
• Work in collaboration with the Director of Learning Business Partners, Director Leadership and OE, Services with HR VP’s, HR Strategic Business Partners (HRSBP), business leaders and managers to proactively define the design, delivery, metrics, reporting strategy for learning solutions on a global basis to ensure they meet organizational performance needs and goals and adapting to diversity of audience needs.
• Build and manage a team that performs the complete instructional design process - needs assessment, define learning objectives, design and develop learning solutions and measure business impact for our business partners
• Owns overall project management of key learning resources which includes instructional designers, content developers, project managers, instructors and vendor partnerships.
• Leading and defining the learning management system strategy for NCRU and support services and its performance as established by the Global Governance Council and its support of all Talent and OE strategies.
• Lead and define the Global Learning Organizations content management strategy for effective and efficient and quality use of content to ensure the most current, relevant content available across all learning areas and reduce time to development for courseware.
• Bring “leading edge” thought leadership to Global Learning design methodologies to rapidly address organizational talent development needs for all functional areas including Leadership Development both for existing programs and initiatives and new and emerging business needs
• Manage the end to end cycle design, development, customization and implementation of learning solutions specific to the audience needs
• Lead a team of project managers, instructional designers, vendors and LMS partnership collaboration with the Director of Learning Business Partner and Director of Leadership and OE to lead, execute and measure the effectiveness of NCR’s Global Learning strategies and programs.
• Assess quality and success of programs and share feedback to validate effectiveness and suggest improvements
• Key contributor on the Global Learning Governance Council and in business planning discussions with HRSBP’s and senior leaders in determining learning and development related strategic priorities, investments and goals for measuring success in achieving NCR’s goals.
• Be a key contributor and communicator of the overall Global HR, Talent and OE organization strategies and key initiatives.
• Works in collaboration with the Director, Learning Business Partners and Director Leadership /OE to ensure learning solutions are resourced and managed for successful execution exceeding the expectations of our customers: managers, employees and Sr. Leaders.
• Provides leadership project management strategies and expertise for all learning initiatives
• Responsible for training facilities globally.
• Develop and manage a funding model/budget for the Learning Shared Services Organization and co create the Global Learning Budget with the Director, Learning Business Partners , and Director of Leadership and Organization Effectiveness for a total Global Learning Budget.
• Assist in the development of metrics that are linked to NCR’s key strategic goals and improve the performance of the Talent/OE organization
• Innovative, advanced knowledge and experience in contemporary adult learning theories and technology practices , such as instructor led training (ILT), leader-led learning, self-study, blended learning and e-learning
• Coaches in a way that builds self-confidence and self-reliance.
• Encourages, values, and supports differences and works to find "win-win" solutions to differences of opinion. What You Will Bring -

Qualifications:
• Bachelor Degree required, Master’s Degree preferred in Business, Organization Development, HR or other learning / education related disciplines
• 10-15+ years of global experience in leading and developing innovative and leading edge performance based learning organization, strategies with proven results
• 10+ years leadership experience in design, developing, and implementing leading edge instructional design solutions in a complex, global environment across multiple industries
• 5+ years of hands on cross-functional and/or cross-line of business program and global project management
• Certified Project Management Professional (preferred)
• Experienced in LMS technology management and implementation
• A clear understanding of the business of learning and the return on investment / metrics that matter
• Demonstrated proficiency and experience in continuous improvement methodologies. Green Belt, Black Belt certifications preferred.
 

Qualifications

 Qualifications:
• Bachelor Degree required, Master’s Degree preferred in Business, Organization Development, HR or other learning / education related disciplines
• 10-15+ years of global experience in leading and developing innovative and leading edge performance based learning organization, strategies with proven results
• 10+ years leadership experience in design, developing, and implementing leading edge instructional design solutions in a complex, global environment across multiple industries
• 5+ years of hands on cross-functional and/or cross-line of business program and global project management
• Certified Project Management Professional (preferred)
• Experienced in LMS technology management and implementation
• A clear understanding of the business of learning and the return on investment / metrics that matter
• Demonstrated proficiency and experience in continuous improvement methodologies. Green Belt, Black Belt certifications preferred.

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