Friday, April 5, 2013

Production Printer Service Engineer -- Ricoh -- Austin, TX

E-mail for more information!

Candidates must have EFI Fiery or Creo printer interface experience!

The Production Systems Technology Service Specialist is a specialist in the servicing and repair of High Volume (Segment 6), Black & White, Color Graphics or Printing Systems equipment at customer locations usually within a specific geographic area. Additional responsibilities may include Team Lead/Coordinator role. Position requires Two Industry Certifications.


  • Specializes in the servicing and repair of High Volume (Segment 6), B&W, Color Graphics, Printing Systems equipment and enabler hardware.
  • Manages territory, inventory and customer relationships.
  • Achieves expected productivity levels associated with assigned workload and level of experience.
  • Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on High Volume (Segment 6), B&W, Color Graphics or Printing Systems equipment.
  • Performs Basic Connected installations, sets up IP address, downloads printer drivers and provides customer training on printing functions.
  • Demonstrates required digital competencies associated with assigned products and level assignment.
  • Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.
  • Completes technical training on new equipment as assigned.
  • Effectively executes all required territory management and call handling procedures.
  • Works closely with sales partners to maximize equipment leads and upgrade opportunities.
  • Assumes responsibilities assigned by the Field Technology Service Manager as required.
  • Maintains and manages own parts inventory with a high degree of accuracy.
  • Adheres to territory back-up plans.
  • Completes all required administrative tasks in an accurate and timely manner.
  • Available to work shifts, stand-by, and/or on-call as required.
  • Responsible for maintaining a "car stock" inventory with a value of $1,000 to $10,000.
  • Interacts with internal and external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
  • Provides technical assistance to less experienced technicians.
  • Exhibits professional appearance and demeanor at all times.
  • Maintains productive, professional relationship with all Ricoh personnel and serves as a role model.
  • A positive and contributing team member.
  • Performs other duties as assigned.

  • Ricoh is looking for a customer minded, detail oriented person with experience maintaining, adjusting, and repairing digital production color equipment. EFI Fiery, or Creo printer interface experience a must. The Ideal candidate will either currently possess A+ and Network+ certification or be willing to gain these certifications upon employment with Ricoh.
  • Requires technical and quantitative skills typically gained through completion of formal training and
  • 4+ years of related experience.
  • Requires a valid state driver's license and minimum level of auto insurance coverage per company policy for positions entailing extensive use of personal car while on company business.
  • Requires regular written and verbal communications with vendors of hardware and software to gain further technical knowledge of applications.
  • Requires knowledge of computer operating systems; network design, implementation and servicing; and familiarity with a wide range of software applications.
  • Possesses methodical approach to resolving problems.
  • Possesses strong interpersonal and verbal communications skills.
  • Possesses excellent customer service skills including ability to follow up to ensure closure of issues.
  • Possesses the ability to effectively communicate with customers on complex subjects.
  • Possesses ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications in support of the service of digitized output devices.
  • Possesses ability to convey technical information through training seminars, written, or verbal communication.
  • Possesses ability to write, assemble and distribute technical information relative to connectivity.

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