Production Printer Service Engineer -- Ricoh -- Austin, TX

E-mail Mike.Foster@rightthinginc.com for more information!

Candidates must have EFI Fiery or Creo printer interface experience!

The Production Systems Technology Service Specialist is a specialist in the servicing and repair of High Volume (Segment 6), Black & White, Color Graphics or Printing Systems equipment at customer locations usually within a specific geographic area. Additional responsibilities may include Team Lead/Coordinator role. Position requires Two Industry Certifications. JOB DUTIES AND RESPONSIBILITIES Specializes in the servicing and repair of High Volume (Segment 6), B&W, Color Graphics, Printing Systems equipment and enabler hardware. Manages territory, inventory and customer relationships. Achieves expected productivity levels associated with assigned workload and level of experience. Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on High Volume (Segment 6), B&W, Color Graphics or Printing Systems equipment. Performs Basic Connected installations, sets up IP address, downloads printer drivers and provides customer training on printing functions. Demonstrates required digital competencies associated with assigned products and level assignment. Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices. Completes technical training on new equipment as assigned. Effectively executes all required territory management and call handling procedures. Works closely with sales partners to maximize equipment leads and upgrade opportunities. Assumes responsibilities assigned by the Field Technology Service Manager as required. Maintains and manages own parts inventory with a high degree of accuracy. Adheres to territory back-up plans. Completes all required administrative tasks in an accurate and timely manner. Available to work shifts, stand-by, and/or on-call as required. Responsible for maintaining a "car stock" inventory with a value of $1,000 to $10,000. Interacts with internal and external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed. Provides technical assistance to less experienced technicians. Exhibits professional appearance and demeanor at all times. Maintains productive, professional relationship with all Ricoh personnel and serves as a role model. A positive and contributing team member. Performs other duties as assigned.

REQUIREMENTS:

• Ricoh is looking for a customer minded, detail oriented person with experience maintaining, adjusting, and repairing digital production color equipment. EFI Fiery, or Creo printer interface experience a must. The Ideal candidate will either currently possess A+ and Network+ certification or be willing to gain these certifications upon employment with Ricoh.
• Requires technical and quantitative skills typically gained through completion of formal training and
• 4+ years of related experience.
• Requires a valid state driver's license and minimum level of auto insurance coverage per company policy for positions entailing extensive use of personal car while on company business.
• Requires regular written and verbal communications with vendors of hardware and software to gain further technical knowledge of applications.
• Requires knowledge of computer operating systems; network design, implementation and servicing; and familiarity with a wide range of software applications.
• Possesses methodical approach to resolving problems.
• Possesses strong interpersonal and verbal communications skills.
• Possesses excellent customer service skills including ability to follow up to ensure closure of issues.
• Possesses the ability to effectively communicate with customers on complex subjects.
• Possesses ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications in support of the service of digitized output devices.
• Possesses ability to convey technical information through training seminars, written, or verbal communication.
• Possesses ability to write, assemble and distribute technical information relative to connectivity.