Presales Support IT Lead -- Ricoh -- Tucker, GA

Please e-mail Mike Foster at mike.foster@rightthinginc.com for more information!!

The role of the Presales Support Specialist is to provide presales support for the sales team and potential new customers interested in utilizing Ricoh IT Managed Services. This role will facilitate web-based presentations regarding Ricoh's capabilities, lead question and answer sessions for customers, work with customer to set expectations and collaborate with the sales organization to complete customer proposals and scope of work documents. This role works in a fast-paced high-energy market segment and candidates should be able to successfully balance multiple projects in a team-selling environment.

 

JOB DUTIES AND RESPONSIBILITIES

• Actively supports the account team with solution advice, proposal development, presentations, and other customer communications, including but not limited to:
• Conducts web-based presentations on the capabilities of the Managed Service Operations Center
• Facilitates "Question and Answer" sessions with the customers
• Sets customer expectations
• Gathers and assesses customer needs, both business and technical.
• Reviews Scope of Work documentation and has authority to determine viability of initiating customer relationships and/or expanding scope of customer engagements.
• Identifies site-specific and corporate parameters and constraints which may impact the solution.
• Identifies required project steps.
• Identifies problem areas requiring attention and remediation.
• Generates an implementation plan with timelines for the solution.
• Anticipates, identifies and communicates potential challenges for the proposed project plan.
• Maintains excellent communication with the customer.
• Works with Sales, Operations and any other related specialists to finalize the details of the technology and processes contained in RICOH's solution.
• Collaborates in the development of proposals and scope of work documents.
• Works with management, as appropriate, to obtain approvals prior to the release of any proposals or scope of work documentation to customers
• Transfers knowledge to Presales peers via mentoring and participation in peer education programs.
• Facilitates a smooth transition from sales through to implementation by orienting the appropriate teams to the solution design.
• If driven by an RFP, reads RFP document in its entirety and develops questions based on unclear or incomplete information and instructions to clarify proposal needs.
• Provides regular reports to management of potential customers in the pipeline, including information about "account details and anticipated install dates."
• Communicates and documents any special requirements or commitments made during the sales cycle.
• Attends initial implementation meeting with customer when appropriate (example: transition meeting from sales to implementation).
• Stays current on product, software, and knowledge/document management trends.
•  Attends all scheduled meetings and required training classes.
• Performs other duties as assigned.

 

QUALIFICATIONS (Education, Experience and Certifications)

• Requires a minimum of 5 years of pre-sales support experience in the IT industry.
• Requires a minimum of 3 years of general business experience
• Must have general IT Infrastructure knowledge in order to be able to discuss with customers. This should include but is not limited to the following areas: Microsoft server operation systems, Microsoft workstation operating systems, virtualization, IT security, networking, and telecommunications (VoIP)
• Sales or IT Helpdesk experience a plus
• Requires completion of a four-year degree or related field or equivalent experience